Note: In some cases, when an audio device like a headset or speaker is connected to the 3.5mm jack, the audio device may not be detected right away. Disconnect the Surface Connect cable, then reconnect it to re-detect audio devices. If you have accessories that draw power from your Surface Dock or Surface, remove them and see if your Surface charges. For problems charging your connected accessories: If this does not resolve your issue, see Surface battery won’t charge or Surface won’t run on battery for more solutions. If you're using a Surface Dock: If the Surface device battery is empty, first charge it using the power supply that came with the device for a few minutes before trying to charge with the Surface Dock again. Problems charging with Surface Dock For problems charging your Surface: If your monitor won’t project to a second screen, check your display adapter and cables. For more info on troubleshooting your external monitor, go to Trouble connecting Surface to a second screen. Surface Dock isn't connecting to your external monitor Surface Dock isn't connecting to your external monitorĪudio problems while connected to the Surface dock For more info, see Install Surface and Windows updates. Before you begin troubleshootingįirst, to make sure your Surface is working properly, get the latest updates. If you’re having trouble getting your Surface Dock or Surface Docking Station working with your Surface, here's help.
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